Refund & Return Policy

Southern Diesel Supply LLC (“Southern Diesel Supply,” “we,” “us,” or “our”) wants customers to clearly understand the conditions governing returns, exchanges, credits, and refunds for automotive parts and accessories.

1. General Return Requirements

Customers should contact Southern Diesel Supply before returning a product. Returns may require prior authorization. Unauthorized returns may be delayed or refused.

2. Return Request

Customers may be asked to provide:

• Name
• Order number
• Purchase date
• Product name and part number
• Vehicle information
• Reason for return
• Photographs
• Product condition information

3. Product Condition

Unless otherwise approved, returned products should generally be:

• Unused and uninstalled
• Complete and in original packaging where reasonably possible
• Free from damage, modifications, and installation marks
• Accompanied by required accessories

Products that have been installed, modified, damaged, altered, or used may not be eligible for return.

4. Electrical and Electronic Products

Certain electronic, electrical, tuning, programming, or performance-related products may have special return restrictions. Products that have been activated, programmed, downloaded, installed, modified, or otherwise used may be non-returnable where permitted by law and manufacturer policy.

5. Custom and Special-Order Products

Custom-built, specially ordered, modified, personalized, or non-stock products may be non-returnable. Customers should confirm eligibility before ordering.

6. Incorrect Product

If Southern Diesel Supply sends an incorrect product, contact us promptly. We may request photographs of the product, packaging, shipping label, and part number. If confirmed, we will work toward an appropriate resolution.

7. Defective Product

If a product appears defective, contact Southern Diesel Supply promptly. We may request photographs, videos, diagnostic information, installation information, or other documentation. Manufacturer warranty procedures may apply.

8. Damaged Shipments

Customers should inspect shipments promptly. If a package arrives damaged, notify Southern Diesel Supply and retain original packaging until the issue is resolved.

9. Manufacturer Warranties

Some products may carry manufacturer warranties. Manufacturer warranties are controlled by the applicable manufacturer and may have separate terms and exclusions.

10. Shipping Costs

Return shipping responsibility may depend on the reason for the return. If the return results from customer preference, incorrect vehicle information, wrong product selection, or another customer-controlled circumstance, the customer may be responsible for return shipping and related costs. If Southern Diesel Supply shipped an incorrect product or the product is confirmed defective, the company may provide an appropriate shipping solution.

11. Restocking Fees

Certain approved returns may be subject to reasonable restocking or processing fees where disclosed and permitted by law.

12. Refund Processing

After an approved return is received and inspected, Southern Diesel Supply will determine whether the return qualifies for refund, replacement, exchange, or another resolution. Approved refunds may be issued to the original payment method. Processing time may vary by payment provider.

13. Partial Refunds

A partial refund may be considered when:

• Product is incomplete
• Packaging is missing
• Accessories are missing
• Product has been used or installed
• Product has cosmetic damage
• Other conditions reduce resale value

14. Non-Returnable Items

Certain products may be excluded, including where applicable:

• Custom or special-order products
• Installed or modified products
• Used electrical components
• Activated or programmed products
• Products identified as non-returnable
• Products excluded under manufacturer policy

15. Customer Responsibility

Customers are responsible for verifying vehicle compatibility, product specifications, intended application, and installation requirements. If uncertain, contact Southern Diesel Supply before purchase.

16. Installation

Professional installation is recommended where appropriate. Damage resulting from improper installation, misuse, modification, racing or competition use, abuse, neglect, or failure to follow manufacturer instructions may affect return or warranty eligibility.

17. Abuse and Fraud

Southern Diesel Supply may investigate suspicious return activity. Fraudulent, abusive, altered, counterfeit, or false return claims may be denied to the extent permitted by law.

18. Policy Changes

Southern Diesel Supply may update this policy from time to time. The updated policy will be posted on this page.

19. Contact